Warning for Filipino Immigrants in the UK Using Wise APP

Hello,

My account, which has my money, has been frozen because I need to verify my right to live in the UK. I uploaded my official e-visa, which is the only way to prove my residency here besides my passport. However, Wise refuses to accept my official e-visa and is instead asking for one of the following documents:

They require one of the following:

• National ID (not available to immigrants)
• Passport (I have a Philippine passport)
• Driving License (requires an application, which many immigrants may not have)
• Residence Permit (the UK has transitioned to e-visas)

This policy is incredibly unfair to immigrants, who likely make up a significant portion of Wise's user base. To be honest, this feels discriminatory, as they failed to put proper systems in place before implementing these verification steps—showing a clear disregard for a large portion of their users.

A warning to immigrants in the UK using this app: be aware that you may face difficulties accessing your money.

UPDATE:

After reading the comments—yes, I sent all the necessary documents, including the Share Code and the PDF of my E-Visa. I sent them via email, chat, and even called multiple times. There was so much back and forth just to make them understand that, hello, the UK has changed the BRP cards here. The constant back and forth was exhausting and incredibly stressful.

I finally researched the laws regarding the refusal of E-Visas and found out that it’s actually illegal for them to reject our E-Visa. BASICALLY, I HAD TO THREATEN THEM—then I got approved immediately. I mean, why does it have to be this stressful? I literally showed them my E-Visa with the Share Code, which is a legal document. I think I sent my E-Visa with the Share Code a total of 10 times—lol.