Is this normal?

So I ordered my flipper (Dec 22nd) and I've been waiting for an update since, and while I understand holidays was peaking on sales and that the team deserves a vacation, now that it's finished I'm expecting it to get it soon enough.

Now, what bothers me is that my buddy from next town also ordered one a week later than me, and he already got his flipper (???).

I also sent a mail to support to know about what's going on, since I don't think it's normal to ship orders randomly but i'ts been almost a week and no answer or updates yet. Anyone with similar issues?