Upon unsubscribe - You get an automated CEO email with a false refund offer
Edit: I got an email with a refund invoice today (no idea if it has to do with this thread). I still advice them to have an auto-response.
As someone who builds products, It's one of the worst practices I've witnessed.
I replied with a refund request and gave a feedback. 1 week later, and nothing.
On the other hand, Michael got a feedback, hurray.
He also got a reputation-- from more devs and their professional circles that heard or experienced it.
Ironically, the minimum is to send the reply to an AI to appropriately mange the reply email.