Seller asking for address

For a bit of context, I recently ordered a product that comes with an extension cord however that cord isn’t working so I contacted the brand/seller via email because I wasn’t sure how to query replacing a certain part as ion satisfied with the rest of the product. They asked for my order number which I provided now I’m being asked to provide my address and name. Wouldn’t that already be available by looking at the order number? I feel like I’m just being paranoid