does customer support.. work?

long story short.. im locked out of my account! im unsure why, but the facebook login just keeps breaking. it recognizes my account, tells me to click to login, and then breaks.. i also realise i think im on songpop classic so this may not go here? i cant exactly tell if 2 is classic or not i get kinda conflicting results..

anyway; has anyone had luck with contacting support?? its been a week, and i even tried a follow up email...