Can’t play mycareer on ps4. (NBA 2k21)

Every time I press mycareer, an error message comes up. It says “You’re restricted from using communication features. If your parent or guardian set this restriction, you can send them a request to let you use communication features just for this game.”. Then it says “Send a Request” or “Cancel”. I click on send a request and it just says “an error has occurred”. BTW I am 19 years old and have never set any parent stuff because I am a man and don’t let “mean words” get to me. What do I do?

PS this generation is so soft.