Logitech stole 3000$ through Apple Pay payments that failed yet were approved
Early January I tried placing an order through the Logitech website for ~730$ yet no matter what happened, they were cancelled, and refunded. Then I was told to try another payment method, and so I tried Apple Pay. This time the order never went through, it kept giving me an error or transaction error. Yet 4 payments of were "APPROVED" on my Apple Pay and remain on my credit card statement. 3 payments of $749.03 on January 2nd 2025 and one of $731.78 on January 7th 2025 (tried again).
I have contacted Logitech several times for over 1 month at this point, and they can't find my payments because I never got any order confirmation for them, I got errors yet was charged anyways. They keep referring to the orders that were cancelled and refunded successfully that WEREN'T through Apple pay.
Have had 2 tickets open for over 1 month 14484316 & 14527273, to no avail. I have ~3000$ worth of Logitech payments that I can't pay off, no order number, and no items received to show for it. Sent them proof of my credit card statement, and apple pay statements, yet nothing.
Logitech support has been useless.
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Seems the exact same thing happened to /u/North_Activity6320 here https://www.reddit.com/r/LogitechG/comments/1ebtwg6/logitechg_stole_my_money/