Help!

I was recently restricted from guardian tales for using a clone app It has been three days since I was restricted the customer support team asked for my user info but I didn't get an reply I hope you guys can help me give attention to my situation.

I was recently restricted from guardian tales for using a clone app It has been three days since I was restricted the customer support team asked for my user info but I didn't get an reply I hope you guys can help me give attention to my situation.