Be careful when you ride Northbound Modern Jeepney bus #0394

Just want to vent out when we boarded the said modern bus together with my senior mother this late evening.

I want to ask if anyone knew where to file a legal complaint against the conductor of this modern jeepney bus?

Conductor pretended he didn't hear me at all when I reminded him that he didn't give the change. They can review the cctv and people around knew, I have reminded him 3 times in total about my change until we arrived at our destination. I'm running a fever and not feeling well and causing a lot of stress for me and my senior mother.

This conductor didn't even say sorry and pretended he didn't want to give any change until I had to loud my voice to fought for my rights. I think it's his usual modus and doing it to people who look not feeling well or sick or senior people since he's confident in pretending.

I hope this can be escalated because this is the second time incident I had with Northbound Terminal modern bus, they should conduct training to their rude employees or check their cctv since the modus happened when they get so busy and let the passengers stand inside the bus that's already full. This is not about the change but the unpleasant experience of a senior citizen and a sick person. This is just to be aware of public safety.